01Introduction
GoQuick ("we", "our", or "us") operates the GoQuick app and related services, which connect users with runners for errands, deliveries, and other tasks. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our app and services. By using GoQuick, you agree to the practices described in this policy.
02Information we collect
We may collect information that you provide directly, that we obtain when you use our services, or that we receive from third parties.
- Account information: name, email address, phone number, and profile details when you register.
- Location data: to match you with nearby runners, show delivery progress, and improve service areas.
- Transaction and payment information: payment method details, transaction history, and billing information processed through our payment partners.
- Errand and communication data: errand descriptions, instructions, messages in the app, and support correspondence.
- Device and usage data: device type, operating system, app version, and how you use the app (e.g. features used, session length).
03How we use your information
We use the information we collect to:
- Provide, maintain, and improve our errand and runner services.
- Match users with runners and facilitate pickups, deliveries, and task completion.
- Process payments and prevent fraud.
- Send you updates, support messages, and (with your consent) marketing communications.
- Comply with legal obligations and enforce our terms of service.
- Analyse usage patterns to improve the app and user experience.
04Sharing of information
We may share your information with:
- Runners or users as needed to complete errands (e.g. delivery address, contact details).
- Service providers such as payment processors, cloud hosting, and analytics providers, under contracts that protect your data.
- Authorities when required by law or to protect rights, safety, or property.
We do not sell your personal information to third parties for their marketing purposes.
05Data retention and security
We retain your information for as long as your account is active or as needed to provide services, comply with law, resolve disputes, and enforce our agreements. We implement technical and organisational measures to protect your data against unauthorised access, loss, or misuse. No method of transmission or storage is completely secure; we encourage you to use a strong password and keep your account details confidential.
06Your rights and choices
Depending on applicable law, you may have the right to:
- Access, correct, or delete your personal information.
- Object to or restrict certain processing of your data.
- Data portability (receive a copy of your data in a structured format).
- Withdraw consent where we rely on it for processing.
- Lodge a complaint with a supervisory authority.
You can update your profile and preferences in the app. To delete your account, use the in-app option or our account deletion page. For other requests, contact us using the details below.
07Cookies and similar technologies
Our website may use cookies and similar technologies to remember preferences, analyse traffic, and improve your experience. You can manage cookie settings in your browser or through our cookie banner. See our Cookies Policy for details. Our app may use identifiers and local storage for functionality and analytics.
08Children's privacy
Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected such information, please contact us so we can delete it.
09Changes to this policy
We may update this Privacy Policy from time to time. We will post the revised policy on this page and update the "Last updated" date. For material changes, we may notify you via the app or email. Continued use of GoQuick after changes constitutes acceptance of the updated policy.